Terms & Conditions


Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms & conditions of use, which together with our privacy policy govern Him Cab relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

Terms Of Use:
  • The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of India.

  • Specific offers/Coupon will have might have additional Terms & Conditions which the user has to comply with in case he chooses to avail of that offer.

Cancellation and Returns

You may cancel the booking on the Google play store application at the time of booking of journey, without any cancellation charges for all services. In case of cancelling the trip is requested within 24 hours of the pick-up time, then the following rules will apply:

  • Outstation trip: No charges will be deducted from the user if cancellation is done 2 hours before the ride.

  • Local Trip: No charges will be applied to the user if they cancel the trip before pickup with a valid reason.

  • Rental Car: No charges will be applied to the user if cancel the Rental 3 hours before the cab arrived at his destination,


If you are eligible for refunds based on the circumstances policy above, then the refund will be remitted back to you in 5-7 working days.

In case of any issues, write to us at or call us at +91-01892-249000, +91-7807885974

  • Users are advised to call the Driver to find out the exact pick-up point, or any information which they may need for the purpose of cab/car trip.

  • Cancellation of the trip can be done through the User’s login in the Him Cab mobile application only.

  • Him Cab only provides a technology platform that connects the users with drivers /operators to hire an entire cab/car/taxi.

  • Booking details are solely based on the information provided or updated by the user.

  • Timely departure of the Cab/Taxi/Car scheduled given during ride booking.

  • Cancellation of the trip by Him Cab driver can be done only with a valid genuine reason provided.

  • Users are advised to call the Driver to find out the exact pick-up point which is mentioned during booking.

  • Payment can be made via various sources mentioned in the Him Cab mobile app. The total booking amount includes the base fare, applicable taxes including GST as may be applicable as per local laws, and any additional booking fee, service fee or convenience fee charged by Him Cab. Payment will be done after the completion of the ride.

  • Partial payment will not be allowed/ available in Him Cab mobile application/Him Cab systems.

  • Expenses like toll charges, permit charges, parking charges, entry fees, Service Tax and any other Government Tax as per Government guidelines are to be borne by the Driver and its included in Fare given.

  • The Driver shall solely be liable for compliance with all laws including but not limited to the Motor Vehicle Act its Rules, applicable regulations, guidelines or directions enacted or issued by the State Governments or Central Government. Any prosecution arising out of the contravention of such laws, rules & regulations or guidelines including directives on fare control from respective RTOs or directions including but not limited to fines or penalties shall be borne by the Driver only.

  • The terms and conditions shall be governed by the laws of India. Any dispute arising out of or in relation to this offer shall be subject to the exclusive jurisdiction of competent courts in Kangra Himachal Pradesh.

  • These Terms and Conditions explain the nature and scope of the relation between You and the Company (hereinafter the following Terms & Conditions should be referred to as the Standard Terms & Conditions)

  • ‘Cab’ or ‘Taxi’;/Car shall mean the radio Cab to be provided by the Company to the Customer for the performance of the Services.

  • ‘Driver’ shall mean the person engaged by the Company as the driver of the Cab/Taxi/Car.

  • ‘Services’ shall mean the pickup and drop service to be provided through the Vehicles owned by the Company from and to such locations as may be requested by USER.

  • ‘Use of Service’ shall mean and includes but is not limited to, all the Customers dialling the dedicated number of the Company or visiting the official website of the Company or downloading the Mobile Application or hiring the Cab/Taxi from the street side or dedicated pick-up locations of the Company.

  • These Terms and Conditions cover limitations and exclusions on the liability over the Company. These Terms and Conditions are applicable to You and are governing the use of Cabs throughout India.

  • You are bound by the following Terms and Conditions and are legally in contract with the Company. These Terms and Conditions apply to all the Services offered by the Company collectively with any additional Terms and Conditions that may be applicable to the specific Service used or accessed by You or offered by the Company.

  • You warrant that the information you provide to the Company is accurate and complete. The Company is entitled to at all times verify the information that you have provided. You may only access the Service using authorised means. It is your responsibility to check to ensure you download the correct mobile application for your device. The Company shall not be liable if you do not download the correct mobile application or visit the appropriate web portal. The Company reserves the right to discontinue or introduce any of the modes of booking Taxis.

  • You will not use the taxi for any unlawful purpose; or in any way that interrupts, damages, impairs or renders the taxi less efficient.

  • You will comply with all applicable laws;

  • You will treat the Drivers introduced to you through us with respect and not cause damage to their taxi or engage in any unlawful, threatening, harassing, abusive behaviour or activity whilst using their Taxi or the Service;

  • You agree that the Company does not assure you the availability of Taxi even after accepting and/or confirming the booking.

  • Please note that we are not responsible for the behaviour, actions or inactions of Drivers of Taxis, or the quality of the Cab which you may use.

By using the mobile application of the Company, you further agree that:

  • You will download the application for your own, personal use and will not resell it to a third party;

  • You will not authorise others to use your account;

  • You will not assign or otherwise transfer your account to any other person or legal entity

  • You will not use an account that is subject to any rights of a person other than you without appropriate authorization;

  • You will not use the application for unlawful purposes, including but not limited to sending or storing any unlawful material or for fraudulent purposes;

  • You will not try to harm the application in any way whatsoever;

  • You will keep secure and confidential your account password or any identification we provide you which allows access to the application;

  • You will provide us with whatever proof of identity we may reasonably request.

  • You will not use the Mobile application with an incompatible or unauthorized device.

  • You will comply with all applicable laws from your home nation, the country, state and/or city in which you are present while using the application.

The Company reserves the right to immediately terminate the use of the application if you did not comply with any of the above rules.

3. Charges and Payment:

You shall be required to pay trip charges for the Service. The trip charges shall be updated or amended from time to time and it shall be your responsibility to remain informed about the current trip charges for the Services. You agree that the trip charges shall include the trip fare and any additional charges levied by the Company which include waiting charges, parking charges, additional night surcharge (where applicable) and any fee or levy presently payable or hereinafter imposed by the law or required to be paid for availing of the Services. The toll charges will be payable by the Driver. For Outstation Round Trips, the charges will be applicable for each Calendar day. If the travel time extends to the next calendar day beyond 12 am-midnight, the next calendar day Round Trip charges will be applicable. Any payment made is non-refundable.

At the end of the trip, you shall receive a trip invoice on your Mobile application of the Company. The amount to be paid as tips are not mandatory and is solely as per the wish of the User or the experience of the User post availing of the Services. The amount of tip is directly payable by the User to the driver and the Company is neither involved nor responsible for any such tips paid by the User to the driver. You agree that you will pay for all Services you avail from the Company either by way of cash or any available non-cash/digital payment modes like credit/debit card/ wallet /UPI/pay later merchants.
The processing of payments or credits, as applicable, in connection with your use of the application and Service will be subject to the terms, conditions and privacy policies of the payment processor and your credit card issuer in addition to these Standard Terms and Conditions. The Company is not responsible for any errors by the payment processor. In connection with your use of the Service, the company will obtain certain transaction details, which the company will use solely in accordance with its Privacy and Cookie Notice.

4. Liability:

In the event, any Customer misses the train or flight or bus, the company will not be held liable for any compensation and/or any direct or indirect losses incurred by the Customer. The Customer shall be responsible to make an alternate arrangement if the Cab has not reached the pick-up location due to any reason. The Company shall not be responsible or liable for any meeting or other occasions or functions missed by the Customer. The Company shall not be liable for any delay or failure in the performance of any of its duties and obligations, to the extent that such delay or failure is caused due to a Force Majeure Event. The Company shall not be liable/responsible for any illegal conduct of the Drivers of the Cabs. However, the Company recommends you notify about any complaints that you may have against the Drivers of any Cab.


In order to avail of the Services of the Company, You shall be initially required to either log in through the official website of the company, download and install the mobile application (Him Cab) on Android, or any other smartphone or dial the dedicated number of the Company or hail the Cab from the street side or from the dedicated pick-up location of the Company. Upon receiving Your request for the Cab, the Company may accept or reject your booking depending on the availability of the Cab. The Company shall be entitled at any time without giving any reason or prior notice to terminate or cancel Your booking.

The Company encourages You to take full responsibility for your items. In case of lost items inside the Cabs during the journey, the company will try to locate the items on a ‘best-effort’ basis but the company will not be responsible for the same in case of loss or damage to the same. If You leave any goods in the Taxi or have any complaint in respect of the Services or the use of the Taxi, the Customer has to inform the company of the same in writing within 24 hours of using the Cab or the Services of the Company. You authorize the Company to send you various communication including service messages, offers, promotions, and other promotional communication through various media channels, such as calls, messages, e-mails, social media and notifications in relation to the Company’s services.

The Taxi shall operate within the limits as prescribed by the State Transport Authority and/or as per the provision under the respective Permits/Licenses.

The Company is the sole owner and lawful licensee of all the rights to the website and its contents. Website content means its design, layout, text, images, graphics, sounds, video, etc. The website content embodies trade secrets and intellectual property rights protected under worldwide copyright and other laws. All titles, ownership and intellectual property rights in the website and its content shall remain with the Company, its affiliates, agents, authorized representatives or licensors as the case may be. All related icons and logos are registered trademarks or service marks or word marks of the Company in various jurisdictions and are protected under applicable copyrights, trademarks and other proprietary rights laws. The unauthorized copying, modification, use or publication of these marks is strictly prohibited. All the contents on this website are copyright of the Company except the third-party content and link to third-party websites on our website.

The Courts of Kangra, India shall have the sole and exclusive jurisdiction in respect of any matters arising from the Use of the Services offered by the Company or the agreement or arrangement between You and the Company. All claims and disputes arising under these Terms and Conditions should be notified to the Company within 30 days from the event date after which You shall have no claim against the Company. The Company reserves the right to publish information on beneficiaries of any program, offer, scheme or promotion. The Company provides links to third-party websites as a convenience to You or as an advertisement and the Company does not have any control over such sites i.e. content and resources provided by them. The Company recommends reading such site's terms and conditions and/or privacy policies before using such sites.

This website ( is published and maintained by the Company access, browsing or use of the facilities provided by this site constitutes a deemed acceptance, without limitation or qualification, of the terms and conditions as set forth herein below, by the user and constitutes an agreement between Company and You.

You may offer to share the Cab with other users on the application and You shall share Your point of origin and destination for the ride for the said purpose. Other users may place a request to You on the Application by providing their point of origin and destination for the desired ride. The application shall be through technologically automated means to connect You and other users having common or close points of origin, and destinations for a ride. The Company shall share your necessary details with the other users and with the other party so connected through the Application and the other user shall have the option of accepting or rejecting the offer placed by You for the ride between the desired points of origin and destination, until the Ride begins.

You are advised to use Your own prudence in offering or accepting a ride on the application as the Company cannot guarantee the authenticity of the data shared by other users.

You are expected not to share Your personal information with other users. You maintain decorum and refrain from indulging in heated discussions or debate(s) with other users.

c/o Hukum Singh VPO Sunehar,Tehsil Nagrota Bhawan, District. Kangra, Himachal Pradesh- 176056
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